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Welcome to Innovate Africa With Dotun Adeoye

Infinite, sustainable growth ideas and examples for strategic thinking executives every Sunday


Innovate Africa With Dotun Adeoye Every Sunday

Infinite, sustainable growth ideas and examples for strategic thinking executives every Sunday

Customer service

Customer Service Excellence is expected by your customers. Rain or sunshine.


Customer service is integral to every business but has become even more critical in recent years. Customers have many more options than they used to for buying things, and companies need to work hard to attract and keep them. Good customer service can be the difference between winning or losing business, so companies need to know what good customer service looks like.

Customer Service’s ” human face” has changed dramatically in recent years.

“The human face of customer service has changed dramatically in recent years. Customers now expect more than just a human face; they want an experience beyond just the product or service offered.”

“To meet these expectations, companies need to rethink their approach to customer service and focus on delivering a complete experience for every interaction with customers.”

People expect to be treated well – even when not buying something.

Customer service expectation is being treated well – even when not buying something. The rise of social media has led to an increase in customer service expectations and a decrease in the time it takes for customers to share their experiences with others. As a result, companies must consistently provide good service or risk losing customers and their businesses.

Customers can use social media to complain about bad service, so businesses need to have a plan.

Social media has become an essential tool for customer service. It allows businesses to discover what their customers say and respond quickly and appropriately when something goes wrong.

Social media can be a powerful tool for identifying and addressing issues with your business or even just finding out what people think about you. You might think that social media isn’t worth paying attention to–after all, it’s just one voice among many–but it’s essential not only because of its sheer size (the average person spends over 5 hours on social networks each week) but also because people tend to trust recommendations from friends more than advertisements or marketing materials produced by brands themselves.

Customer service excellence can mean better business results.

In today’s world, excellent customer service can be a competitive advantage. Customers are more loyal to businesses that provide good service and will buy from you again, recommend you to others, and become repeat customers. In addition, good customer service builds trust among your clients and colleagues, meaning they’re more likely to refer their friends or family members when they need a product or service like yours.

In addition to these benefits for your business (and there are many), providing excellent customer service also helps keep the economy strong by giving people jobs at all employment levels: from entry-level positions like waiters/servers in restaurants to executive ranks at companies with thousands of employees!

Customer service expectation is that customers are often willing to pay extra for excellent customer service when they don’t have to because it’s so rare.

Customers are often willing to pay extra for excellent customer service when they don’t have to because it’s so rare. Customers will be more likely to return and refer their friends when you provide exceptional service. They might even pay more than the standard rate!

  • Good customer service is rare.
  • Customers will pay more if they feel valued
  • Customers will pay more if they think special

Businesses need to know what customers want and then respond with that knowledge.

A good customer service strategy is an essential part of any business. Customers are more demanding than ever and expect good service wherever they go, so companies need to know what customers want and respond with that knowledge.

Customers have high expectations when it comes to customer service, which means businesses must be able to meet those standards or risk losing customers altogether. If you do not provide exceptional service when interacting with your clients or customers, they may take their business elsewhere because there are plenty of other options.

You can build customer loyalty by delivering excellent customer service every time.

Customer loyalty is essential for businesses. The building can be challenging, but it’s worth the effort.

Customer satisfaction is more important than customer loyalty because it’s easier to achieve and maintain. The best way to ensure your customers are satisfied with their experience is by delivering excellent service each time they interact with you or your business. This is where we come in: We help companies deliver exceptional experiences through our digital solutions, allowing them to provide personalised interactions across all channels (phone calls, chatbots, emails, etc.).

Bottom Line

In conclusion, customer service is a vital part of building loyalty with your customers. The best way to do this is by consistently providing excellent service and responding quickly to an issue. This will help create a positive experience for parties involved in any transaction, making them feel like their needs were met appropriately. Good customer service can also lead people who may have yet to be interested in what you sell before into purchasing something now because they know they’ll be treated well while shopping there!

Who am I?

I am Dotun Adeoye, a Business Growth Strategist & Author

I’ve built up my experience via serial entrepreneurship, consulting leadership roles in business growth, business development and product innovation in large companies worldwide in the last 30 years.

Today, I consult with businesses on how to sustainably grow their businesses, sustain infinite growth, and ensure business continuity irrespective of the business climate.

Hire Dotun Adeoye to Speak Virtually or In – Person at your company’s event to cover this or other topics. You can also get in touch via +44 203 097 1718 or dotun at dotunadeoye.com


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Innovate Africa

With Dotun Adeoye

Every Sunday


 Teaching business leaders how to grow their businesses & leave their legacy.